Frequently Asked Questions
Everything you need to know about your Sanity Jewelry shopping experience.
What materials are used in Sanity Jewelry pieces?
We pride ourselves on quality and durability. Most of our collections are crafted from 18k gold-plated stainless steel, 925 sterling silver, or high-grade brass to ensure long-lasting shine and hypoallergenic properties.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's brilliance, we recommend removing pieces before swimming, showering, or applying lotions. Store your items in the provided Sanity Jewelry pouch to prevent scratching and oxidation.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination. You will receive a tracking number via email as soon as your order ships.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged or defective.
Do you offer a warranty on your products?
Yes, all Sanity Jewelry items come with a 6-month limited warranty covering manufacturing defects. This does not cover accidental damage, normal wear and tear, or loss of items.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.